Never a bad experience. The employees are so helpful every time and are eager to help me find the perfect products for my dog with chicken sensitivities. Last time I was in, I was given a sample of their in house brand Carnipet, which the employee claimed that his picky pup was a huge fan of, and I totally understand it now. My dog goes crazy for it. Especially the lamb liver!! I know I don’t have to worry about terrible additives in any food or treats when shopping here which makes it a super relaxed experience. Besides the amazing selection of products, I have to say the grooming services are amazing and the walk-in nail trims they offer are so convenient. I also cannot forget the adoption events with all these amazing rescues that are working miracles for these animals. This is the place to go, my fellow pet owners!